1. Introduction

Welcome to KidsNurture. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, password, phone number
• Profile Information: Date of birth, gender, profile photo
• Location Data: GPS coordinates for finding nearby counselors (only when you grant permission)
• Communication Data: Messages, appointment details, consultation records

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, features used, time spent in the app
• Log Data: IP address, crash reports, performance data

3. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve our Service
• Create and manage your account
• Facilitate appointments and consultations with lactation counselors
• Send notifications about appointments, messages, and important updates
• Process payments for services
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve user experience
• Comply with legal obligations and protect our legal rights
• Prevent fraud and ensure platform security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Counselors: When you book an appointment, relevant information is shared with your assigned counselor
• Service Providers: Third-party vendors who assist us in operating the Service (e.g., payment processors, cloud hosting)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: Any other sharing that you explicitly authorize

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and staff training

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Location Services: Disable location access through your device settings
• Push Notifications: Disable push notifications through app or device settings

To exercise these rights, please contact us at support@kidsnurture.com or through the app settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain certain information for legal or regulatory compliance.

8. Children's Privacy

While our Service is designed to help parents care for their children, it is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. AI Services and Third-Party Data Processing

Important: Our app uses AI services to provide intelligent health guidance. When you use the AI Chat feature, your health questions and relevant health information are processed by third-party AI services.

9.1 AI Services We Use:

• Google Gemini (by Google): Processes your health questions to provide intelligent responses
• OpenAI (GPT models): Provides AI-powered health recommendations and analysis

9.2 Data Shared with AI Services:

When you use the AI Chat feature, the following information may be sent to these AI services:

• Your health questions and queries
• Your health profile information (pregnancy stage, child age, etc.)
• Relevant medical history (shared for context)
• Chat messages and conversation history

9.3 Your Consent for AI Data Processing:

Before using the AI Chat feature, you will be explicitly asked to consent to sharing your health information with these AI services. You can:

• Accept this consent to use AI-powered features
• Decline and use the app without AI features
• Withdraw your consent anytime in your account settings

9.4 Data Processing by AI Services:

Once your data is shared with Google Gemini or OpenAI, it is processed according to their privacy policies. We recommend reviewing their privacy policies:

• Google Privacy Policy (Gemini)
• OpenAI Privacy Policy

Important Note: These AI services may use your data for service improvement according to their terms. We recommend not sharing sensitive personal identifiers in your questions.

10. Other Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use (non-AI):

• Firebase (Google) - Authentication, push notifications, analytics
• Stripe - Payment processing
• Google Maps - Location services

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@kidsnurture.com
• Address: Universiti Teknologi Malaysia, Johor, Malaysia
• In-App Support: Use the "Contact Us" feature in the app settings